Beginning her career at Boots when she was 15, Fiona has several decades of experience behind her. In that time, she has worked across personnel roles, in the dispensary, as an ACT and in management positions. Fiona was the winner of the Team Leader Award and overall Spotlight Award at the 2025 Recognition of Excellence Awards. Her empathy, compassion and ability to lead her team members after the passing of a colleague was identified by the judges as showing exceptional leadership.
Ifti Khan
Pharmacy Superintendent, Well
Ifti Khan is the pharmacy superintendent at Well and has worked in community pharmacy for nearly 30 years, starting his career as a pharmacist. Over the last two years, Ifti has played a leading role in Well’s response to the Covid pandemic, creating policies to help protect colleagues, patients and communities. Ifti is also a board member of the Company Chemist Association (CCA), a CCA appointed representative on the PSNC committee and Vice-Chair and Governance lead for Greater Manchester LPC.
Richard Dunne
Head of Healthcare Capability, Boots UK
Honorary Professor of Pharmacy, University of Leicester
Richard Dunne is the Head of Healthcare Capability at Boots UK. This involves leading the Healthcare Capability team within Boots UK to develop, support and deliver the training intervention for all healthcare colleagues within the business. Prior to this he was Senior Professional Standards Manager, supporting the company’s clinical and professional standards. In 2025 Richard was awarded an honorary title of Professor by the University of Leicester, for services to Pharmacy.
Janice Perkins
Chair of the RPS Community Pharmacy Expert Advisory Group
Janice Perkins is the Chair of the RPS Community Pharmacy Expert Advisory Group and Chair of Community Pharmacy Greater Manchester. Formerly the Pharmacy Superintendent at Well, Janice now has her own business, Pennine ACT, focusing on providing advice on pharmacy practice and standards alongside coaching and mentoring services. Her goal is to help healthcare professionals and organisations be the best they can be. Her contribution to the profession has been recognised by her being made a Fellow of the RPS and appointed as Visiting Professor at Keele University.
Amy Laflin
President, APTUK
Amy has worked within APTUK since 2018 where she has held roles including National Officer – Foundation Frameworks, Director of Education and Vice President. Amy has worked in Pharmacy since 2005 in a variety of sectors, all of which led her to academia and her passion for developing and implementing pharmacy courses to support an inclusive and diverse workforce that aims to ensure the safety of medicines for patients and our society. Having moved into an academic role in 2013, Amy now works at West Suffolk College, part of the Eastern Education group. Since 2019 Amy has led on the implementation of Science Manufacturing Technicians and Science Manufacturing Process operatives within technical services.
Tim Rendell
Day Lewis Pharmacy
Until recently, Tim was Head of Pharmacy and board member at Day Lewis, leading teams at over 250 pharmacies across the UK. His experience combines pharmacy management with strategic leadership. Tim has been appointed as Senior Visiting Lecturer at the University of Bath following graduating with a Doctorate in Health for his research in designing a Pharmacogenomics testing service for community pharmacy and achieving five peer reviewed publications in international journals. In addition, he is honorary Senior Lecturer at the University of Leicester. Tim is also a Fellow of the Royal Pharmaceutical Society (RPS) and a registrant with the General Pharmaceutical Council (GPhC), Chair of the executive operations board at the Centre of Pharmacy Postgraduate Education (CPPE), on the pharmacy education advisory board at University of Bath, University of Leicester and the GPhC and locally is Vice Chair of Community Pharmacy Avon and Wiltshire.
Faisal Tuddy
Head of Pharmacy, Asda
Faisal Tuddy has worked for 20-years merging retail and category trading, consistently leveraging strategic business acumen to influence both industry and organisational trajectories. He is a UK registered pharmacist, an executive committee member at Community Pharmacy England (CPE) as well as head of pharmacy at Asda.
Louise Baglole
Director of Professional Services and Development, National Pharmacy Association
Louise Baglole is the Director of Professional Services and Development at the National Pharmacy Association (NPA). The role encompasses leading on learning and development for accredited and non-accredited courses in conjunction with driving services and initiatives to add value to the pharmacy proposition for members. Prior to this Louise worked in various roles across community pharmacy for over 20 years combining this with working in a GP practice as a practice-based pharmacist for eight years.
Michelle Riddals, OBE
Chief Executive Officer, PAGB
Michelle Riddalls OBE is Chief Executive Officer of PAGB, the consumer healthcare association, which represents the manufacturers of branded over-the-counter (OTC) medicines, self-care medical devices and food supplements in the UK. Michelle is a leading spokesperson for the OTC sector on issues such as Brexit, self-care, reclassification and regulatory challenges, working closely with the MHRA, DHSC, Office of Life Sciences and Number 10. She is an expert in consumer healthcare regulation having worked in the sector for over two decades. Prior to joining PAGB, Michelle was Director of Regulatory Affairs for the Northern European Cluster at Pfizer Consumer Healthcare, where she was integral in the highly successful POM to GSL reclassification of Nexium Control and the Viagra Connect POM to P switch. Michelle has been recognised across a number of industry awards, including the Women in Trade Powerlist in 2024 and 2025, Highly Commended for the CEO Leadership Award at the 2025 Memcom Excellence Awards, and she was recognised with an OBE for outstanding services to consumer health in the King’s 2025 New Year Honours.
Raj Nutan is the Healthcare Strategy & Services VP: Cencora – Alliance Healthcare. A practising pharmacist with over 30 years of experience across community pharmacy and the pharmaceutical wholesale sector, Raj brings deep operational and clinical insight to the evolving pharmacy landscape. He regularly visits community pharmacies across the UK, engaging directly with pharmacists and their teams to support service development, strengthen patient care, and advance the role of pharmacy within primary care.
Rachel Graham
RoE spotlight award winner 2024
With 33 years’ service under her belt, Rachel Graham has fulfilled a number of roles within the pharmacy. Including as a healthcare advisor, a dispenser and then working for 13 years as a store manager. A cancer diagnosis five years ago drove her decision to go back to her pharmacy roots and qualify as an ACPT after a break from the sector. Having enjoyed the last four years working in local pharmacy, Rachel has embarked on a new role as pharmacy support manager, supporting 37 stores to realise their pharmacy ambition. Rachel won both the Team Leader Award at the 2024 Recognition of Excellence Awards, as well as the overall Spotlight Award prize.
Mimi Lau
Director of MLConsult
Mimi has worked in the industry for over 30 years, having held various senior commercial and operational leadership roles across corporate and independent community pharmacy, professional membership organisation and pharmaceutical and dental wholesale. She is a customer-obsessed leader, passionate in building high-performing teams and leading people through transformational change to deliver growth within complex businesses. She is currently a Board Trustee of St Francis Hospice, a non-profit organisation, that cares for people with palliative and end of life care and support.
Mike Holden
Managing Director, MH Associates
Mike Holden has a passion and extensive track record for innovation in pharmacy and was one of the primary drivers behind the healthy living pharmacy model. Having practiced for over 45 years, he has established and run his own independent community pharmacy group, led various pharmacy organisations including the National Pharmacy Association, and now operates as a consultant.
Ade Williams, MBE
Lead Pharmacist, Bedminster Pharmacy, Bristol
Ade Williams MBE is the lead pharmacist at the multi-award winning pharmacy Bedminster Pharmacy in Bristol. He oversees a team who have seen great success at the Recognition of Excellence Awards in previous years, and is a true advocate of pharmacy support staff. He is also the pharmacy ambassador for the charity Pancreatic Cancer Action. In 2022, Ade was awarded an MBE in the New Year’s Honours List, cited “for services to the NHS and to the community in South Bristol, particularly during Covid-19”.
Richards Stephenson
Operations Director, Right Medicine Pharmacy Ltd
Operations Director at Right Medicine Pharmacy Ltd, Richard Stephenson leads 43 pharmacy branches and over 400 employees including the Head Office team and functions across Scotland. Richard is also the managing director at Edinpharm Ltd who have over 220 members currently. He was a Recognition of Excellence Awards finalist at the inaugural awards in 2014, achieving highly commended in the Retail Skills category.
Emma Charlesworth
Head of Marketing Operations, Numark
Emma Charlesworth has worked for Numark for 24 years, holding positions such as head of marketing and communications manager, where she developed expertise in pharmacy trade press communications and developing marketing strategies. She was appointed head of marketing operations at Numark’s wholesale partner Phoenix Medical Supplies in May 2019 and has been involved in the RoE Awards for many years as a sponsor on behalf of Numark.